Signature Facilities Services, Campbell California
I began working with Signature Facilities Services in 2012. They are a provider of Commercial Building Services. including Facility Maintenance, Janitorial, and Construction Management.
The owner approached me when they were experiencing difficulties with their Website Consultant. They needed to make some simple changes to the site, and wanted to have a staff member use Dreamweaver to make those edits. The Consultant refused to provide the HTML files for the site. I was brought in to reverse engineer the site, and rebuild it from scratch in HTML. This included creating custom graphics to match those on the original site. I also provided new contact and survey forms. This was the first of three site overhauls. The following two re-builds were done in WordPress so that the staff at Signature could learn to do some simple site management. The first rebuild (2016) mimicked the look and feel of the HTML site. The second rebuild (2017) was done to implement a mobile friendly experience and modernize the look.
I have taken over the site management (new content, updates, SEO, and security), but work closely with the staff in these areas. Gradually, I’m bringing them into the social media realm. A challenge I’ve found with many small businesses is not understanding the difference between personal accounts and business accounts. Because the folks at Signature trust me, they are willing to take small steps into the unknown.
I have worked with Signature for many years, and I see working with them for many more to come.